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         How it Works
 
Ordering
 
Ordering is quick and easy just follow the simple steps below.
 
  1. Select the equipment you would like to rent from the products page and checkout.

  2. Choose either a zip code for delivery in San Francisco or ant surrounding area. You can also select an airport.

  3. Fill in the details on the reservation forms that follow.

  4. You will receive an email confirmation within 24 hours of you placing your order.

 
 
Deliveries
 
            Private residence - We will deliver and pick up the baby equipment right form a residence. Just select the “Private residence” option on your reservation form and fill in the address. Each location has a different set of time windows that you can select to have your equipment dropped off and picked up. Once you see the time options for your area simply ask the person you are staying with what would be most convenient for them. We can also arrange the delivery and pick up times directly with your host and in many cases (with the exception of full size cribs) leave equipment on a secluded porch or side gate. If you are staying in a gated community don’t forget to leave us the gate code in the “Special Instructions” section of your order or tell the security guard we are coming. To view the delivery time windows and other options for your area please see our chart.
 
            Rental Properties - Rental properties can work a few ways.
1.       If you or someone in your party will be at the destination during one of the available time windows offered for that location on both your delivery and pick up days then select the appropriate times on your reservation form and we will be there. If staying in a gated community don’t forget to leave us the gate code in the “Special Instructions” section of your order or tell the security guard we are coming.
2.       We work with most property management companies and home owners so if you are arriving or departing outside the available time windows for your location we can arrange the delivery and pick up with them. Usually there is a cleaning crew prior to your arrival and after you depart so we can get access easily. If there is no cleaning crew many times the property manager can either meet us there or give us access to the unit. In many cases we can also leave equipment on a secluded porch or side gate. Select the “Rental Home/Condo” option on your reservation form and give us the property management info just them know that your renting baby equipment.
 
Hotels – Be careful! If you ask a hotel if they have cribs and they say yes, they are most likely talking about a pack n play or portable crib and not a full size crib. If renting a full size crib at a hotel in most cases it will be set up in your room prior to your arrival. be sure to let the hotel know you have a delivery coming and we will arrange the details with them. All other items can be dropped off and picked from the hotel front desk or concierge so you don’t necessarily have to be there when we deliver or pickup. When checking out just return the items back to the front desk tagged with your name. Make sure that the items are returned back to the front desk at the beginning hour of the pickup time slot you select on your reservation form.
 
Airports - Airport service can be arranged several different ways. With the exception of full size cribs, items can be delivered to you directly at the same time you are picking up your rental vehicle or exiting the baggage claim area. All you need to do is provide your flight and car rental information on your reservation form along with an estimated time of arrival and departure. If you are not renting a vehicle and need service to your baggage claim area or cell phone lot please specify that in the “Special Instructions” section of your reservation form. Note airport orders entail a custom courier to meet you at your specific times of arrival and departure. Hours 10am to 3pm 7 days.
 
Billing Information
 
            Once an order is placed your card will be verified and then charged within 48 hours. Any order cancellations or adjustments due to order changes will be applied to the credit card on file. Sorry but we do not accept cash or checks. Please see our Terms and Conditions page regarding order cancellations and other important information.
            The billing period for a reservation starts on the delivery day and concludes the day prior to pick up. You are not charged for the pickup day as that is considered a non use day. 
 

Terms and Conditions

Please see our Terms and Conditions page which will explain equipment policies and regulations. Contact us with any questions.