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                  FAQ'S

 

How do I place an order?

Ordering is quick and easy just follow the simple steps below.
 
  1. Select the equipment you would like to rent from the products page and checkout.

  2. Choose either a zip code for delivery in San Francisco or ant surrounding area. You can also select an airport.

  3. Fill in the details on the reservation forms that follow.

  4. You will receive an email confirmation within 24 hours of you placing your order.

How far ahead should I place an order?

Ordering early is the best way to make sure you will get what you need. When you know your travel dates go on line and book your equipment. If you are traveling during holiday or summer months try booking several weeks ahead as those are the busiest times. During non holiday or summer months one to two weeks notice is sufficient. We always try to accommodate last minute orders. 

What if I have a last minute order?

Orders placed within 48 hours of the delivery date should be made on line and also called in at 
1-877-359-2229. Note you must receive a confirmation for your order to be processed and delivered. 

Is there a minimum order amount?

Minimum orders range between $35 - $50 depending on your zip code. You can still place an order that falls below this amount but will be charged the appropriate minimum for the area. 

Can I make changes to my order?

Yes. If you need to make edits to your order just log into your account and from there you will be able to make any necessary changes. You will be able to add or remove items, change dates, delivery/ pick up times and addresses. You will receive an order change confirmation via email. Please note that all changes made within 48 hours of the delivery time should also be called in at 1800-304-4866 and are subject to availability. 

At what times are deliveries done?

Depending on your destination city there is generally a 2 - 4 hour time window needed for all deliveries and pick ups of baby equipment. Options of different time windows can be selected on your reservation form. If no one is available at the location during your designated delivery or pick up time there will be an attempt to reschedule with an additional fee. 

When does my rental term begin and end?

Your rental term will begin on the day of delivery and end on your last day of use. All rentals work on a per night basis.

What are the delivery rates?

Delivery rates range between $35 - $55 and are based on the distance traveled to your location . Rates include delivery, pick up and any necessary assembly of equipment. 

How does Payment work and what forms of payment do you accept?

Credit card information is needed to complete your order on line and will be charged at the time a reservation is submitted. If you need to make edits to your order we will apply credits or additions to your card. We accept major credit cards. Visa, Master Card and American Express. 

Are your products clean and safe?

All our Products are up-to-date and meet all the current federal safety standards. Safety is a primary concern when renting baby equipment and products are checked after use and replaced as needed. For more information on product safety please see the Consumer Products Safety Commission at www.cpsc.gov

All equipment is properly cleaned and sanitized before delivery. 

Do you provide long term rentals?

Long term rentals are available and apply on orders lasting more than 2 weeks. To check on rates please click on ourlong term rental form

Can you install car seats?

Sorry but we do not install car seats. Information on installing car seats are posted on the car seats themselves. Local fire stations can also install car seats. 

Can I pick up my own equipment?

Sorry baby equipment rental agencies generally do not have commercial store fronts all equipment is delivered.

Do you deliver to airports?

Airport service can be arranged several different ways. With the exception of full size cribs, items can be delivered to you directly at the same time you are picking up your rental vehicle or exiting the baggage claim area. All you need to do is provide your flight and car rental information on your reservation form along with an estimated time of arrival and departure. If you are not renting a vehicle and need service to your baggage claim area or cell phone lot please specify that in the “Special Instructions” section of your reservation form. Note airport orders entail a custom courier to meet you at your specific times of arrival and departure. Hours 10am to 3pm 7 days.

What about damages/ lost or stolen products?

Unfortunately we cannot insure any rental equipment against damages, theft or loss. With the exception of high chairs it is highly recommended that no food or leaky bottles be given to children while using the equipment. Products must be returned in the condition received or a fee to be assessed at the time of return will apply to the credit card on file. The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file. 

What is your cancellation Policy?

Orders canceled within 48 hours of the delivery date will be charged 50% of the original order. We are sorry but we do not give refunds on orders terminated early. There is a $10 cancellation on orders canceled prior to 48 hours of the delivery date.

           FOR MORE DETAILS ABOUT OUR TERMS PLEASE SEE OUT TERMS AND CONDITION FORM. http://www.littleluggage.com/Terms.aspx