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Little Luggage

Rental Terms and Conditions

Full size cribs cannot be transported in your vehicle if you decide to change locations. You must contact us and arrange a transfer.

Delivery Policy

Generally there is a 2 - 4 hour time window for all deliveries and pick ups of baby equipment. Once a selected time window is confirmed for delivery and pick up, it is the clients responsibility to make sure someone is at the location during that time window. If no one is at the location during your selected time windows there will be an effort to reschedule with an additional delivery fee. If the location is a rental property it is the clients responsibility to inform the property manager that they have hired a baby equipment rental company to deliver and pick up the equipment. If the property management is unaware of the rental causing delay of pick up, delivery or loss of product additional fees may apply. If your property is in a gated community and we cannot gain access due to not notifying the guard gate or neglecting to provide a gate code causing delay additional charges may apply.

If you are choosing a porch pick up and delivery on your reservation form the above information is especially important to remember. The renter is responsible for lost or stolen items from a porch even after check out is complete. Please make sure all equipment is in a hidden area, side gate or back yard.

If staying in a hotel delivery and pick up is usually made from the hotel bell closet. It is the renters responsibility to make sure the equipment is tagged and placed back into the bell closet at the starting hour of the pick up time slot selected. Do not check out and leave the equipment in your room. If the equipment is not placed at the bell closet for return and our staff spends an excessive amount of time looking for it then an extra charge will apply to your account.  The renter is responsible for lost items in a hotel even after check out is complete please make sure all equipment is tagged with your name upon check out. We also recommend getting the name of the bellman or hotel staff member you give the equipment to.

Schedule Changes

Any changes delivery or pick up times within a 24 hour period are subject to scheduling availability and might result in a schedule change fee. 

Damages/ Lost or Stolen Products

With the exception of high chairs Little Luggage holds a no food or drink policy in rental equipment (water is OK) except high chairs and booster eating chairs. The renter agrees that the products must be returned in the condition received or cleaning fees assessed by Little Luggage will apply to the credit card on file. Please help us keep the equipment clean and safe.

The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements. Products must be returned with all accessories and parts in proper working condition. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file. Note that in the event of a lost item at a hotel, car rental agency, rental property or any other type of delivery and pick up destination Little Luggage will give the renter 72 hours to work with their location in order to retrieve the lost product. It is not the responsibility of Little Luggage to try and retrieve lost equipment from the renters destination. After the 72 hour time period if the product is not retrieved, the card on file will be charged for the cost of the item. Any extra trips to retrieve equipment again may result in an additional delivery fee.

Cancellations & Early Termination

There is a $10 processing charge orders canceled prior to 48 hours of the delivery date. Orders canceled within 48 hours of the delivery will be charged 50% of the order amount. Refunds on early returns will receive 50% of the remaining days on the order. There are no refunds on early returns during holiday periods Nov 25 - Jan 3 or summer months. June 1 - Sept 1

Car Seat Installation

Sorry but car seats cannot be installed for you. Information on installing car seats are generally posted on the car seats themselves. Local fire stations can also install car seats.

Note that certain locations require a 3 day rate on items. You may book a items for only 1 or 2 nights but a 3 night charge may apply. There is a 3 item max on orders booked for only 1 or 2 nights.