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Are there a minimum number of days I have to rent equipment?
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Yes, there is a seven-day minimum charge for rentals even if the requested rental term falls below the seven-day rental period. |
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| 2. |
When does the rental term start?
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From the hour of delivery or scheduled pick up time. |
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| 3. |
Can delivery be made to our hotel prior to our arrival and picked up after our departure?
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Yes, all items with the exception of cribs can be left at the bell desk under your name or left in your room, once permission to do so is organized between yourself and the hotel. Bell desk deliveries should be returned for pick up under the name Littleluggage. Cribs must be set up in your presence. |
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| 4. |
Can I pick up the equipment myself?
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For San Francisco pick ups, an appointment must be made to meet at our warehouse in the Shurgard Building at 99 South Van Ness, main entrance on 12th St, San Francisco.
- Returns can be made to the Shurgard rental office at the same address on your specified return date. No appointment is necessary for returns.
Drop off hours are M-F 8am-7pm, Sat 8am-4pm, and Sun 11am-4pm.
Free parking available.
- Instruction on how to use any rental item or installation of car seats will not be given by staff for self pick ups. Please organize delivery if you feel instruction or installation will be needed and your driver will assist.
- Full Size Cribs and Mini Hotel Size cribs have to be delivered and installed. They are not available for self pick up.
Please note:
- No reservation - no equipment.
- Late returns will be charged daily until returned.
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| 5. |
We will be staying at a private residence; can delivery be made prior to my arrival and returned after my departure?
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Yes, once a contact name and number is provided. |
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| 6. |
Can we be met at the Airport?
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Our Lincoln Town Car service can meet you curb side at baggage claim upon arrival. Once a reservation is made, you will be given a Toll Free number to call your driver. The Town Car will be waiting for you in a holding lot at San Francisco international Airport. Once you are ready for it, the Town Car will be curbside to greet you within 30 seconds after you place your call. A child car seat will be fitted in the Town Car if needed. We will provide transportation to and from your final destination where your equipment rentals will be waiting. If a child car seat is needed during your stay, a separate one will need to be rented. We do not deliver equipment to the airport due to FAA security policies. |
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| 7. |
What if I am not satisfied with the condition of the equipment delivered?
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We are confident you will be satisfied with the condition of the equipment. We conduct safety inspections and sanitize each piece of equipment before each rental. If you are not satisfied with the equipment, we are happy to replace it as soon as possible. |
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| 8. |
What are the rental terms?
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Rental terms and conditions are clearly communicated on the back of your rental invoice. We ask you to read them carefully before signing. |
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| 9. |
When will my credit card be charged?
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You will be charged the full amount of your rental request to secure your reservation. Cancellations made within 24 hours of scheduled pick up or delivery will be charged 50% of the full reservation amount or receive full company credit to be used at a later date of travel. All other circumstances are subject to immediate full refund. |
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| 10. |
How far in advance should I make a reservation?
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You should place your reservation as soon as you know your travel dates. Availability of equipment is confirmed when a reservation is made. |
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| 11. |
Why should I rent instead of traveling with my own equipment?
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The reasons are many and varied -
- It is additional and often bulky luggage.
- You may have to pay surcharges for extra luggage on certain airlines, especially with International flights.
- With increased security at Airports globally. Increased luggage per person equals a longer check in process for all.
- Airlines can on occasion damage and loose your equipment in transit, claims are difficult to file and rarely are compensated in such instances.
- Traveling with a child is a much more comfortable and pleasurable experience, knowing all your baby's needs can be catered to at your final destination.
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